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Account Specialist in Germantown, WI at Ellsworth Corporation

Date Posted: 1/25/2018

Job Snapshot

Job Description

Hiring. Growing. Together. 

If you enjoy providing extraordinary customer service, working in sales and building relationships, then this is the job for you! Ellsworth Adhesives offers an exciting career building opportunity as an Account Specialist in it's Germantown, Wisconsin location.

This position is responsible for building and maintaining daily relations with key accounts, developing new customers, following up sales leads and providing customer service. In addition, this position generates business and interest in Ellsworth Adhesives from new and existing customers, primarily through telephone relationship building. The position works closely with Engineering Sales Reps (ESR’s) on target accounts and large opportunities requiring technical assistance. This position will be under the overall direction of the Inside Sales Director and directly supervised by an Inside Sales Manager. 

In this position you will follow up with customers on quotations and special orders; process customer returns and replacement shipments; assist Collections in resolving outstanding invoices contested by customers; ensure successful completion of changes or adjustments to orders in process; proactively manage pricing increases with customers; work as a liaison for the customer with many other internal departments such as purchasing and distribution; follow up on accounts that have had reduced business in order to ensure future account growth.

Job Requirements

Successful employees will be customer service oriented, able to adapt to changes in the work environment, strong computer skills, have good interpersonal skills, be a good problem solver and maintain professionalism at all times. Candidates for this position should have a 2-year Associates Degree and 1-3 years of customer service experience in a manufacturing or distribution environment preferably. Other combinations of education and experience may be considered as equivalent at the discretion of Human Resources and the hiring Manager.

Ellsworth Corporation is an Equal Opportunity Employer. Equal access to programs, services and employment is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department. We do not unlawfully discriminate against any applicant on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, genetic information, or any other class protected by federal or state law. 

 

 

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